Corner The High Street & Crescent Drive Melrose ,Arch Shop 010I3
The Grind Coffee Company
70 m
10 Whiteley Road (at the entrance of Concept Cyclery)
Mezepoli Meze and Wine Bar
200 m
Whiteley Road The Piazza
Piza e Vino
190 m
The Piazza
Rocomamas
120 m
30 Shop Sl The Piazza @ Melrose Arch
Tashas Melrose Arch
190 m
Shop 14
The Grillhouse Melrose Arch
170 m
38 Whiteley Road HL20 & HL21 The Piazza
JB's Corner
310 m
Sandton City Shopping Centre
Caffe Hausbrandt
300 m
Melrose Arch
Ocean Basket Melrose Arch
210 m
High St
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Clean Rooms
Great Location
Poor Dining
Inattentive Service
7.6/10
Very good
Rooms
7.8
Location
8.8
Service
7.8
Dining
6.5
Guest reviews
7.6/10
based on 10 reviews
8.1
8.1/10based on 553 reviews
Roland
United States,
June
2024
7.0/10
My stay at the hotel was quite a mixed experience. On the positive side, the rooms were super clean and comfortable, making for a good night's sleep. However, the service was a bit lacking, with staff seeming more interested in their phones than attending to guests. The location was excellent, central to many attractions, but the dining experience left a lot to be desired. Overall, a decent stay with some shortcomings.
Rooms
8.0
The rooms were super clean and comfortable, providing a cozy space for relaxation.
Service
6.0
Although some staff were friendly, there were instances where service fell short, with noticeable distractions and a lack of attentiveness.
Location
9.0
The hotel's location was truly a highlight, centrally situated with easy access to cafes, bars, and shops.
Dining
5.0
The dining experience was disappointing, with limited options and some unexpected additional charges beyond the original booking.
Facilities
7.0
The hotel's facilities were decent, without any remarkable features standing out.
Clean Rooms
Poor Dining
James
United States,
June
2024
7.2/10
I had a mixed experience staying at this hotel. The rooms were spacious and very comfortable, although the layout with the shower in the room was a bit different for me. The cleanliness was top-notch, and the food served was delicious.
Rooms
8.0
The rooms were spacious and very comfortable, but the shower being located in the room was functional yet just different.
Service
7.0
Location
7.0
The hotel is located in the Melrose Arch Precinct, which is very central to everything, making it a great spot for business travelers. However, it could be more private, and the parking situation led to unexpected fees, which was a downside.
Dining
7.0
The food, including smoothies made to order, was the most impressive I've seen, but the dining experience was not consistent, with some basic options and some terrible ones. The baguettes were a highlight.
Facilities
7.0
The hotel facilities were good, with amenities that catered to various needs. However, improvements in some areas could enhance the overall guest experience.
Timothy
United States,
March
2024
8.2/10
I had a wonderful stay at the hotel, located in a safe and secure area with plenty of nearby shops and restaurants. The rooms were elegantly furnished and offered a view of the pool, although a bit on the smaller side. The service was professional and friendly, making my Christmas stay enjoyable. The dining options were varied, satisfying my requirements with ease. However, the dining staff seemed a bit overwhelmed during breakfast service. The facilities were well-maintained, providing a comfortable and convenient experience overall.
Rooms
8.0
The rooms were elegantly furnished, medium-sized, and offered a view of the pool.
Service
9.0
The service was professional, friendly, and made my Christmas stay special.
Location
9.0
The hotel is situated in an excellent, safe location, with easy access to shops and restaurants.
Dining
7.0
The dining experience was satisfying with a wide variety of options. However, the breakfast service seemed a bit overwhelmed.
Facilities
8.0
The facilities were well-maintained, providing a comfortable and convenient experience.
Donald
United States,
February
2024
7.4/10
The hotel has a modern and elegant black & white style, albeit facing a construction site. The rooms come with their own television and a cozy sofa setup with elegant aluminum tables. However, the price for some services may not align with the quality.
Rooms
8.0
The rooms are well-decorated in a chic black & white style, with a distinct sofa setup and elegant aluminum tables.
Service
7.0
The staff have always been extremely helpful and friendly, providing competent service, though some issues with accommodating special requests have been encountered.
Location
9.0
The hotel's location is within close proximity to some shops and a salon in the Marble Arch gated area, with easy access to main routes out of J'Burg.
Dining
6.0
The dining experience, especially during breakfast, was a bit limited for the price charged, with additional costs for certain items.
Facilities
7.0
The hotel offers various facilities such as room service and shuttle services, though the value for money aspect might need improvement.
Joe
United States,
December
2023
7.6/10
The hotel had spacious and very comfortable rooms, but the fully open bathroom layout lacked privacy. The service was exceptional, with attentive and helpful staff. The location was perfect, situated in an upscale gated community with easy access to shopping and fantastic restaurants. The dining experience was ordinary, lacking variety in choices.
Rooms
7.0
The rooms were spacious and very comfortable, but the fully open bathroom design without privacy was a major downside.
Service
9.0
The staff was wonderful, helpful, and attentive, always ready to solve any issues.
Location
9.0
The hotel's location was perfect in an upscale gated community with access to various shopping options and fabulous restaurants within walking distance.
Dining
5.0
The dining experience was very ordinary, lacking variety in choices.
Facilities
8.0
The hotel facilities were comprehensive and satisfactory.
Margaret
United States,
December
2023
8.0/10
My stay at this hotel was a mix of pleasant and not-so-great experiences. The rooms, while clean and beautiful, had a bad smell when you enter, and my room overlooked construction instead of the pool as I expected. Despite these drawbacks, the rooms were comfortable and reasonably sized. The service was absolutely wonderful, with helpful staff always eager to assist. The location is fantastic, offering a safe and secure environment with plenty of shops and restaurants nearby. The dining experience, which should be included in the high price, was quite enjoyable with a great buffet and cooked-to-order eggs. The facilities were adequate, though there is room for improvement in certain areas.
Rooms
7.0
The rooms were clean and comfortable, but there was a bad smell upon entering and overlooked construction instead of the pool.
Service
9.0
The staff was absolutely wonderful, always helpful and friendly.
Location
9.0
The location is fantastic, in a safe and secure area with lots of shops and restaurants nearby.
Dining
8.0
The dining experience, although included in the high price, was quite enjoyable with a great buffet and cooked-to-order eggs.
Facilities
7.0
The facilities were sufficient but could use some improvements.
friendly staff
construction view
Nathaniel
United States,
October
2023
8.6/10
I truly enjoyed my stay at this hotel. The location is superb, surrounded by trendy restaurants and bars in the beautiful Melrose Arch Precinct. The rooms were comfortable and clean, although the window didn't close properly. The service was fantastic, with friendly and attentive staff. The dining experience offered a wide variety that easily satisfied my requirements, but there was a 30-minute delay for breakfast. The facilities were top-notch, making my stay even more pleasant.
Rooms
8.0
The rooms are comfortable and clean, but the window didn't close properly.
Service
9.0
The service was awesome with very friendly staff.
Location
10.0
The hotel is set in a fantastic location at the edge of the trendy Melrose Arch Precinct, surrounded by restaurants and bars in a very safe and secure area.
Dining
7.0
The dining experience provided a wide variety that easily satisfied my requirements, though there was a 30-minute delay for breakfast.
Facilities
9.0
The facilities were top-notch, enhancing my overall experience.
Friendly Staff
Window Issue
Michael
United States,
July
2023
8.0/10
I absolutely loved my stay at this hotel! The rooms were well decorated in a trendy black & white style, but some signs of wear and tear were visible. The single beds were comfortable, but it was a bit disappointing that the window didn't close properly since it was single glazed.
Rooms
7.0
The rooms were well decorated with a cool black & white style, though some wear and tear was evident.
Service
8.0
The service was superb overall, with friendly and efficient staff. However, there was a slight letdown in the restaurant service.
Location
9.0
The hotel is located in a beautiful area surrounded by restaurants and bars, making it feel like a getaway from everyday routine. Plus, being in a gated area is a rare and nice touch for Johannesburg.
Dining
7.0
The dining experience was good, with tasty salads and an extensive buffet, but some improvements could be made in terms of variety and efficiency.
Facilities
9.0
The hotel offered excellent facilities. Plus, being within walking distance of shopping and restaurants added great value.
Russ
United States,
June
2023
7.6/10
Staying at this hotel was a mixed experience. The rooms, with their own television and elegant aluminum tables, were clean and provided amazing service. However, the corridors connecting them, though featuring large transparent windows, were a bit of a turn-off with discarded room service utensils scattered around.
Rooms
8.0
The rooms were clean and provided amazing service with elegant decor and amenities.
Service
7.0
The service fell short due to some misunderstandings about additional costs, but they tried to accommodate my needs.
Location
9.0
The hotel is perfectly situated in the classy and upmarket Melrose Arch area, close to fine dining and shopping options.
Dining
7.0
The dining experience was good with a variety of options, but there were some delays and additional charges to consider.
Facilities
7.0
The facilities were decent, but not outstanding.
Doris
United States,
June
2023
7.6/10
Our stay at the hotel was delightful overall. The rooms were clean, tidy, and comfortable, with a lovely sofa setup and elegant aluminum tables in the corridors that were specially arranged for our wedding anniversary. The service was mixed, with some staff members being very welcoming and kind, but encountering issues with the chef not accommodating our requests without extra charges. The location in the classy and upmarket Melrose Arch area provided a beautiful setting for walks and dining options. The dining experience had its ups and downs, with some additional charges not initially expected, although the buffet and cooked-to-order eggs were enjoyable. The facilities were decent, offering a comfortable stay.
Rooms
9.0
The rooms were clean, tidy, and comfortable, with elegant decorations and a thoughtful setup.
Service
7.0
The hotel staff were mostly very welcoming, making us feel at home throughout our stay.
Location
8.0
The hotel is in a beautiful area, close to great restaurants and ideal for leisurely walks in the evening.
Dining
6.0
The dining experience had its challenges with unexpected additional charges but offered a satisfying buffet and breakfast options.
Facilities
8.0
The facilities provided a decent level of comfort during our stay.
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